Effective Date: September 8, 2026 At Flagtown Co, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a reservation, communicate with us, or use our short-term rental services.
Flagtown Co is a locally owned and operated short-term rental business located in Flagstaff, Arizona.
By using our website or booking a stay with us, you acknowledge the practices described in this Privacy Policy.
- Information We Collect
We may collect personal information that you voluntarily provide when you use our website or make a reservation, including:
● Full name
● Email address
● Phone number
● Billing or mailing address, when necessary
● Check-in and check-out dates
● Number of guests
● Reservation and accommodation information
● Communications and inquiries you send to us
● Payment and transaction information
● Information necessary to facilitate and manage your stay
We may also automatically collect certain technical information when you visit our website, including:
● IP address
● Browser type
● Device type
● Operating system
● Pages viewed
● Date and time of website visits
● General website usage information
● Information collected through cookies and similar technologies We do not intentionally collect more personal information than is reasonably necessary to provide our services.
- How We Use Your Information
Flagtown Co may use the information we collect to:
● Process and manage reservations
● Process payments, refunds, and other transactions
● Communicate with you before, during, and after your stay
● Provide check-in, check-out, and other information related to your reservation
● Respond to questions, requests, and customer-service inquiries
● Improve our website and guest experience
● Maintain and manage our rental properties
● Prevent fraud, unauthorized activity, and security incidents
● Maintain business and financial records
● Comply with applicable laws and legal obligations
We do not sell your personal information.
- Payment Processing
Payments made through our website are processed by Stripe, a third-party payment processor.
When you make a payment, information necessary to process that transaction may be provided directly to Stripe. This may include payment card information, billing information, contact information, and transaction details.
Flagtown Co does not store your complete credit or debit card number on our own systems.
Stripe independently processes and protects payment information according to its own privacy practices and applicable laws. Your payment information may therefore be subject to Stripe’s privacy policy in addition to this Privacy Policy.
- Information Sharing
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
● Stripe and other payment-processing providers
● Website hosting and technology providers
● Booking and reservation service providers ● Property-management or guest-service providers
● Contractors or service providers who assist with our rental properties
● Professional service providers, including attorneys, accountants, insurers, or other advisors
● Government agencies or law enforcement when required or permitted by law
We do not sell or rent your personal information to third parties.
We may also disclose information when reasonably necessary to protect the rights, safety, property, or security of Flagtown Co, our guests, or others.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website operate properly and to improve your experience.
Cookies may be used to:
● Remember preferences
● Support booking functionality
● Understand how visitors use our website
● Measure website traffic
● Improve website performance
● Help maintain website security
Our website or third-party service providers may use analytics or similar technologies that collect general information about website activity.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of portions of our website, including booking features.
- Website Analytics
We may use third-party analytics services to understand how visitors interact with our website and to improve our services.
These services may collect information such as your IP address, device information, browser type, pages visited, approximate geographic information, and other general website activity.
Analytics information is generally used in aggregate to understand website traffic and performance.
If we add or change analytics providers in the future, we may update this Privacy Policy accordingly. 7. Communications With Guests
When you provide your contact information, we may use it to communicate with you regarding your reservation and stay.
These communications may include:
● Reservation confirmations
● Payment confirmations
● Check-in instructions
● Check-out information
● Changes or updates to your reservation
● Important information regarding your accommodation
● Responses to questions or requests
● Information necessary to provide guest services
If you voluntarily subscribe to promotional or marketing communications, we may occasionally contact you about Flagtown Co, our properties, special offers, or other services.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in those communications or by contacting us.
We may continue to send necessary transactional or service-related communications even if you opt out of marketing communications.
- Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, booking platforms, payment providers, social-media platforms, or other services.
These third parties may collect and process information according to their own privacy policies.
Flagtown Co does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party service you access through our website.
- Data Retention
We retain personal information for as long as reasonably necessary to:
● Provide our services
● Maintain reservation records ● Complete financial and accounting obligations
● Resolve disputes
● Enforce agreements
● Prevent fraud or misuse
● Comply with applicable legal, tax, insurance, and business requirements
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably necessary, we may securely delete or otherwise dispose of it.
- Data Security
Flagtown Co takes reasonable measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
Payment information is processed through third-party payment providers such as Stripe rather than being stored directly by Flagtown Co.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
- Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
● Request information about the personal information we maintain about you
● Request correction of inaccurate information
● Request deletion of certain personal information
● Request information about how your information is collected or used
● Opt out of certain marketing communications
● Ask questions about our privacy practices
To make a privacy-related request, please contact us using the contact information below.
For security purposes, we may need to verify your identity before fulfilling certain requests.
Some information may be retained when required by law or when reasonably necessary for legitimate business purposes. 12. Children’s Privacy
Our website and short-term rental services are not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
- Arizona Residents
Flagtown Co is located in Flagstaff, Arizona, and seeks to comply with applicable federal and Arizona privacy requirements.
Depending on the information we collect and the laws applicable to your situation, Arizona residents may have rights concerning their personal information.
Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be waived.
- Visitors From Other States
Privacy laws differ throughout the United States. Residents of states with comprehensive privacy laws may have additional rights concerning the collection, use, disclosure, or deletion of their personal information.
If you are a resident of another state and believe a state privacy law provides you with additional rights, you may contact us using the information below.
We will review requests in accordance with applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, services, or applicable laws change.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to periodically review this page to remain informed about how we protect your information. 16. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us:
Flagtown Co Flagstaff, Arizona Email: flagtownco@gmail.com
Last Updated: September 8, 2026
