Effective Date: September 10, 2026

Welcome to Flagtown Co. These Terms & Conditions outline the terms that apply when you browse our website, make a reservation, or use our short-term rental services.

By using flagtownco.com, making a reservation, or staying at a Flagtown Co property, you agree to these Terms & Conditions, our Terms of Service, and our Privacy Policy.

1. Website and Booking Information

Flagtown Co makes reasonable efforts to ensure that the information on our website is accurate and current. This includes property descriptions, photographs, amenities, availability, pricing, and other information.

However, information may change from time to time. We reserve the right to correct errors, update information, change availability, and modify property features or amenities when necessary.

Photographs are intended to provide a general representation of our properties. Furnishings, décor, landscaping, views, and other details may vary.

2. Reservations

Reservations may be made through the booking system available on our website.

When making a reservation, you agree to provide accurate and complete information, including your name, contact information, dates of stay, number of guests, and payment information.

A reservation is confirmed only after the required payment has been successfully processed and you receive a reservation confirmation from Flagtown Co.

You are responsible for reviewing your reservation confirmation and notifying us as soon as possible if you notice an error.

3. Pricing and Fees

All applicable pricing, taxes, cleaning fees, and other required charges will be displayed during the reservation process whenever reasonably possible.

Flagtown Co reserves the right to correct pricing or listing errors. If a significant pricing error occurs, we may contact you to provide the option to confirm the reservation at the correct price or cancel the reservation.

4. Payment

Payments made through our website are processed through Stripe, a third-party payment processor.

By submitting a reservation and payment, you authorize the applicable charges associated with your booking.

Flagtown Co does not store your complete credit or debit card information.

Stripe may collect and process payment and transaction information according to its own terms and privacy practices.

5. Cancellation and Refunds

Cancellation and refund policies may vary depending on the property, reservation dates, and rate selected.

The cancellation policy presented during the booking process and included with your reservation confirmation will apply to your reservation.

When a refund is approved, it will generally be returned to the original payment method.

Refund processing times may vary depending on Stripe, your bank, or your credit-card provider.

6. Changes to Reservations

Requests to modify a reservation, including changes to dates or the number of guests, are subject to availability and Flagtown Co’s applicable policies.

Changing the dates of a reservation may result in a change to the total reservation price.

A reservation change is not guaranteed until it has been confirmed by Flagtown Co.

7. Check-In and Check-Out

Guests must follow the check-in and check-out times and instructions provided with their reservation.

Early check-in or late check-out is not guaranteed and requires prior approval.

Additional charges may apply for unauthorized late check-outs or other circumstances that require additional cleaning, maintenance, or interfere with another reservation.

8. Occupancy and Visitors

The number of overnight guests may not exceed the maximum occupancy listed for the property.

Guests are responsible for ensuring that everyone in their party follows Flagtown Co’s rules and policies.

Visitors who are not included in the reservation may be subject to property-specific restrictions.

Unauthorized parties, events, or gatherings are not permitted without prior written approval from Flagtown Co.

9. Property Rules

Guests agree to treat our properties, furnishings, appliances, amenities, and surrounding areas with care.

Guests must comply with all property-specific rules provided before or during their stay.

These may include rules regarding:

Noise
Parking
Smoking and vaping
Pets and animals
Maximum occupancy
Parties and events
Hot tub use
Trash and recycling
Check-in and check-out
Use of appliances and amenities

Violation of property rules may result in additional charges or termination of a stay, as permitted by applicable law.

10. Smoking and Vaping

Smoking and vaping are not permitted inside Flagtown Co properties unless specifically stated otherwise.

Guests may be responsible for reasonable cleaning, deodorizing, repair, or other costs resulting from smoking or vaping in a prohibited area.

11. Pets

Pets are not permitted unless specifically approved by Flagtown Co in advance.

Guests are responsible for any damage, additional cleaning, or other costs resulting from an unauthorized animal.

Nothing in these Terms & Conditions is intended to limit rights relating to service animals or other accommodations required by applicable law.

12. Hot Tub Rules and Safety

Some Flagtown Co accommodations provide access to a hot tub. Hot tub use is a privilege and is subject to the following rules.

Hot Tub Hours

The hot tub is available for use between:

8:00 AM and 10:00 PM

Guests must not use the hot tub outside of these hours.

Authorized Guests Only

The hot tub is intended exclusively for registered Flagtown Co guests and may not be used by unauthorized visitors.

The maximum occupancy of the hot tub area is 10 people at one time.

Children and Minors

Guests under 18 years of age must be supervised by a responsible adult at all times while using or being around the hot tub.

Parents and guardians are responsible for determining whether hot tub use is appropriate for children in their care.

Shower Before Use

Guests should shower before entering the hot tub.

This helps maintain clean and sanitary water for everyone using the amenity.

No Glass

Glass containers are strictly prohibited in or around the hot tub area.

Guests should use only appropriate non-glass containers.

Towels

Hot tub towels are provided for guest use.

Additional towels may be available in the designated bathroom or hot tub area. Guests should return used towels to the designated location after use.

Hot Tub Cover

Guests must replace and properly secure the hot tub cover after each use.

The cover helps maintain the temperature and cleanliness of the hot tub and protects the equipment.

Hot Tub Controls

Guests must use the hot tub controls and touchscreen according to the instructions provided at the property.

Do not attempt to remove, alter, repair, or tamper with hot tub equipment.

If you are unsure how to operate the controls, contact Flagtown Co for assistance.

General Safety

Guests should:

Enter and exit the hot tub carefully.
Avoid running around the hot tub area.
Follow all posted instructions.
Stay hydrated.
Avoid excessive alcohol consumption before or during hot tub use.
Never use the hot tub while impaired to the point that safe use is compromised.
Exit the hot tub immediately if you feel dizzy, faint, overheated, or unwell.
Notify Flagtown Co immediately of any equipment problem, damage, injury, or unsafe condition.

Guests should consult a physician regarding hot tub use if they have any medical condition or concern that may make hot water exposure unsafe.

Hot Tub Damage and Misuse

Guests may be responsible for costs resulting from misuse, damage, contamination, or violation of the hot tub rules.

Tampering with equipment, intentionally damaging the hot tub, or using the hot tub in a manner that creates an unsafe condition is prohibited.

13. Hot Tub Release of Liability and Assumption of Risk

Guests acknowledge that hot tub use involves inherent risks, including but not limited to:

Slips and falls
Slippery surfaces
Drowning or near-drowning
Overheating
Dehydration
Dizziness or fainting
Changes in blood pressure
Burns or discomfort from excessive water temperature
Injury resulting from improper use
Injury resulting from entering or exiting the hot tub
Risks associated with alcohol or other substances
Risks associated with unsupervised children
Other risks inherent to the use of hot tubs and recreational amenities

By using the hot tub, guests voluntarily assume the ordinary and inherent risks associated with its use.

Guests are responsible for determining whether they and members of their party are physically capable of safely using the hot tub.

To the fullest extent permitted by applicable law, guests agree to release and hold harmless Flagtown Co, its owners, operators, employees, agents, and authorized representatives from claims for injury, loss, or damage arising from risks that the guest knowingly and voluntarily assumes or from the negligent or wrongful conduct of the guest or members of the guest’s party.

This release does not apply to claims arising from conduct for which liability cannot legally be released, waived, or limited under applicable law.

Nothing in these Terms & Conditions is intended to waive or limit any legal right or protection that cannot legally be waived.

14. Damage and Additional Charges

Guests are responsible for damage caused by themselves or members of their party beyond ordinary wear and tear.

Additional charges may apply for:

Property damage
Missing or damaged items
Excessive cleaning
Smoking violations
Unauthorized pets
Unauthorized guests or events
Lost keys or access devices
Damage to hot tub equipment
Other reasonable costs resulting from violations of these Terms & Conditions

Where appropriate, Flagtown Co will provide an explanation of any additional charge.

15. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Flagtown Co is not responsible for lost, stolen, or damaged personal property except where responsibility cannot legally be excluded.

Guests should take reasonable precautions to secure valuables and personal belongings.

If an item is accidentally left behind, guests may contact Flagtown Co to arrange its return. Shipping or handling costs may apply.

16. Maintenance and Amenities

We make reasonable efforts to ensure that our properties and amenities are available and functioning properly.

Occasionally, circumstances beyond our control may result in a temporary loss of an amenity or service, including:

Power outages
Water interruptions
Internet outages
Equipment failures
Weather
Emergency maintenance
Repairs
Other circumstances beyond our reasonable control

Please notify us as soon as possible if something in the property requires attention so we can make reasonable efforts to resolve the issue.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

18. Website Content

All text, photographs, graphics, logos, branding, and other content displayed on the Flagtown Co website are owned by or licensed to Flagtown Co unless otherwise stated.

Website content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

19. Third-Party Services

Our website may use or link to third-party services, including payment processors, booking services, hosting providers, analytics services, and other technology services.

Your use of those services may be subject to the third party’s own terms and conditions and privacy policies.

Flagtown Co is not responsible for the content, availability, security, or independent practices of third-party services.

20. Website Communications

When you provide your email address or phone number, you agree that Flagtown Co may contact you regarding your reservation, payment, stay, or other service-related matters.

If you separately opt in to receive marketing communications, you may unsubscribe from those communications at any time.

21. Prohibited Website Use

You may not use our website to:

Engage in fraudulent activity
Submit false information
Make unauthorized reservations
Use another person’s payment information without permission
Attempt to gain unauthorized access to our website or systems
Interfere with website security or functionality
Upload malicious software or code
Copy or misuse website content
Use the website for unlawful purposes

Flagtown Co reserves the right to restrict or terminate access to the website when reasonably necessary.

22. General Release of Liability and Assumption of Risk

By making a reservation or staying at a Flagtown Co property, you acknowledge that the use of a short-term rental property and its amenities may involve certain inherent or ordinary risks.

These risks may include, but are not limited to:

Slips, trips, and falls
Stairs, steps, uneven surfaces, and changes in elevation
Use of furniture, appliances, and household equipment
Use of outdoor areas, patios, decks, yards, and surrounding areas
Weather and environmental conditions
Use of hot tubs and other recreational amenities
Temporary interruptions to utilities or amenities
Activities involving children or other members of your party
Other ordinary risks associated with occupying and using a residential property

You voluntarily assume responsibility for the reasonable risks associated with your use of the property and its amenities.

You agree to use the property and all amenities responsibly and in accordance with all posted instructions, safety guidelines, and property rules.

You are responsible for exercising reasonable care for yourself and for members of your party, including children and guests you invite onto the property.

To the fullest extent permitted by applicable law, you agree to release and hold harmless Flagtown Co and its owners, operators, employees, agents, and authorized representatives from claims for personal injury, property damage, or other loss arising from your use or occupancy of the property or its amenities, to the extent such claims result from risks that you knowingly and voluntarily assume or from the negligent or wrongful conduct of you or members of your party.

This release does not apply to claims arising from conduct for which liability cannot legally be released, waived, or limited under applicable law, including liability that cannot legally be excluded because of gross negligence, willful misconduct, or other non-waivable conduct.

Nothing in these Terms & Conditions is intended to waive, release, or limit any legal right or protection that cannot lawfully be waived or limited.

23. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Flagtown Co, its owners, operators, employees, agents, and authorized representatives from claims, damages, losses, liabilities, and reasonable expenses arising from:

Your violation of these Terms & Conditions
Your negligent or intentional conduct
The negligent or intentional conduct of members of your party or unauthorized visitors
Damage caused to the property or its contents by you or members of your party
Your unauthorized use of the property or its amenities

This indemnification obligation does not apply to the extent that a claim results from conduct for which Flagtown Co is legally responsible or where indemnification cannot legally be required.

24. Guest Acknowledgment

By completing a reservation through the Flagtown Co website, you acknowledge that you have had an opportunity to review these Terms & Conditions and agree to comply with them.

You further acknowledge that you are responsible for informing all members of your party of applicable property rules and safety requirements.

Where a separate rental agreement or guest acknowledgment is provided, you may be required to affirmatively acknowledge and accept that agreement before completing your reservation.

25. Force Majeure

Flagtown Co is not responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, wildfires, severe weather, government restrictions, utility failures, emergencies, property damage, or other unforeseeable events.

If circumstances outside our control affect your reservation, we will make reasonable efforts to communicate with you and determine what options may be available.

26. Limitation of Liability

To the fullest extent permitted by applicable law, Flagtown Co is not responsible for indirect, incidental, special, or consequential losses arising from use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited.

27. Termination of a Stay

Flagtown Co may terminate a reservation or require a guest to leave a property when reasonably necessary due to:

Material violation of these Terms & Conditions
Exceeding occupancy limits
Unauthorized parties or events
Illegal activity
Significant property damage
Threatening, abusive, or dangerous conduct
Repeated disturbances
Fraudulent or materially inaccurate reservation information
Other circumstances permitted by applicable law

Where a reservation is terminated because of a guest’s violation of these Terms & Conditions, the guest may not be entitled to a refund, except where required by law.

28. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

29. Governing Law

These Terms & Conditions are governed by the laws of the State of Arizona.

Any disputes arising from these Terms & Conditions or your use of the website will be handled in accordance with applicable Arizona law and any other applicable laws.

Before initiating formal legal proceedings, the parties agree to make a reasonable effort to resolve the dispute informally by contacting Flagtown Co.

Nothing in this section prevents a guest from exercising rights that cannot legally be waived.

30. Changes to These Terms & Conditions

Flagtown Co may update these Terms & Conditions from time to time.

When changes are made, we will update the Effective Date at the top of this page.

Your continued use of the website after updated Terms & Conditions are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

31. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

32. Entire Agreement

These Terms & Conditions, together with your reservation confirmation, applicable property-specific rules, cancellation policy, and any other written terms provided to you by Flagtown Co, constitute the agreement governing your use of our website and applicable reservation.

If there is a conflict between these Terms & Conditions and a specific written reservation policy, the specific reservation policy will control for that reservation to the extent of the conflict.

33. Contact Us

If you have questions about these Terms & Conditions, your reservation, or our website, please contact:

Flagtown Co
Flagstaff, Arizona
Email: flagtownco@gmail.com

Last Updated: September 10, 2026